Abstract

It is always challenging for newly joined healthcare professionals (HCPs) to understand their roles and the roles of other colleagues in an Integrated Recovery Hub (IRH). To address this issue, we prepared a detailed induction pack, with the aim of providing clear information about different roles in the IRH and other teams working collaboratively in the community-based mental health service. We designed a survey and asked our doctors to share their experiences and expectations to enable us to identify their needs. Based on their feedback, we designed an induction pack with three main chapters: an introduction to the roles in the IRH, descriptions of other teams and how to refer a patient to them, and details about regular meetings. After developing and implementing the induction pack, a follow-up survey was done, which confirmed that the doctors felt more familiar with different roles in the IRH, worked better with different teams, and felt more confident in managing patients’ referrals. The results show that a comprehensive and well-structured induction process can improve team integration and patient care.